November 14, 2002

Wisdom from David Pogue's desk at the New York Times today. I quote: "Technical support is terrible these days. Of course, we all know that, but it feels good just to see it in print. 57 percent of PC users surveyed said that online tech support didn't solve their problems; 45 percent of callers to technical hotlines reported that their problems went unsolved on the first call; 33 percent of new home PCs had defective components."

Given my recent experiences with my Satellite ISP Direcway, I couldn't agree more.

But as David pointed out rightfully - it feels good just to see it in print.