May 15, 2003

Article: A Tale of the Refund Blues

Is it just me, or has it really become increasingly difficult to get a refund on products ever since the economy took a nosedive?

Case in point: PDA manufacturer Handspring Inc.

Three years ago, while still working for O'Reilly, I purchased PDA's for the whole PR department. At the time, Handspring was an up-and-coming, pre-IPO company that had only two products in its lineup: the plain black Visor, and the more jazzy blue, white, red, or teal Visor Deluxe. Handspring was competing against the established Palm Inc., a pioneer and proven force in the still-young handheld computer market, and seemed hungry and promising. ... continued...

On the bright side though: Here's today's pic.

A snowclad Mt. Bachelor, revelling in the golden light of an early spring morning.